Privacy Policy
Envisage Environmental respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how Envisage Environmental ("Envisage Environmental", "we", "us" or "our") collects, uses, holds and discloses personal information when you visit our website, contact us, submit a project enquiry or otherwise interact with us.
Envisage Environmental is based in Perth, Western Australia, and provides specialist ecological consulting services across Western Australia, including fauna surveys, threatened species assessments, environmental assessments, biodiversity offset planning, monitoring and compliance programs and related ecological advice.
This Privacy Policy should be read together with our Terms of Use.
1. Our privacy obligations
Where the Privacy Act 1988 (Cth) applies to Envisage Environmental, we handle personal information in accordance with the Australian Privacy Principles (APPs).
The Privacy Act generally applies to organisations with an annual turnover of more than $3 million, as well as certain other organisations regardless of turnover.
Even where particular privacy obligations may not apply to a business, we aim to handle personal information in a transparent, responsible and reasonable manner.
This Privacy Policy is intended to explain our information-handling practices clearly and may be updated from time to time as our business, website or information-handling practices change.
2. What personal information do we collect?
The type of personal information we collect depends on how you interact with us.
Information may include:
your name;
organisation or business name;
job title or role;
email address;
phone number;
project name;
project location;
information about your proposed project or environmental requirements;
information about the services you are enquiring about;
expected project timeframes;
information contained in documents or files you provide to us;
communications between you and Envisage Environmental; and
any other information you voluntarily provide to us.
If you apply for employment, engage with us as a contractor or otherwise have a business relationship with Envisage Environmental, we may collect additional information reasonably required for that relationship.
We generally do not seek to collect sensitive information through this website. Please avoid submitting sensitive personal information unless it is genuinely necessary for your enquiry or we specifically request it.
3. How do we collect personal information?
We may collect personal information directly from you when you:
complete our project enquiry or contact form;
send us an email;
telephone or otherwise contact us;
request information about our services;
provide information in connection with a proposed project;
provide documents or files for review;
subscribe to our newsletter or other communications;
communicate with us during an existing project or business relationship; or
otherwise voluntarily provide information to us.
Our website project enquiry form may request information including your name, organisation, email, phone number, project name, project location, required service, expected timeframe, project description and supporting files.
We may also collect certain information automatically when you use our website, such as technical or usage information. This may include your IP address, browser type, device information, pages visited, referring website and general website usage information.
The specific technologies used to collect this information may include cookies, analytics tools or similar technologies, depending on the website configuration.
4. Why do we collect personal information?
We collect personal information where it is reasonably necessary for our business activities.
This may include to:
respond to enquiries;
understand your project requirements;
determine the appropriate ecological service or assessment;
prepare proposals, scopes and quotations;
communicate with you about potential or existing projects;
deliver contracted services;
coordinate project activities;
provide technical and ecological advice;
manage project records and documentation;
administer our business relationship with you;
send requested newsletters, updates or other communications;
improve our website, services and client experience;
maintain website security and functionality;
comply with legal, regulatory or professional obligations; and
establish, exercise or defend legal rights where necessary.
Where we collect personal information for a particular purpose, we will generally use or disclose it for that purpose or for another purpose permitted by applicable law.
5. Project information and supporting documents
Environmental consulting often requires clients to provide detailed information about a proposed project.
This may include project locations, project descriptions, proposed activities, environmental reports, survey information, maps, technical documents and other supporting material.
Information provided to us will be used for the purpose for which it was provided, including assessing project requirements, preparing proposals, undertaking ecological work and providing professional advice.
You should ensure that you have the appropriate authority to provide any personal information relating to another individual when submitting documents or information to us.
Where project information contains personal information about third parties, we will handle that information in accordance with applicable privacy obligations.
6. How do we use and disclose personal information?
We may use or disclose personal information where reasonably necessary to provide our services and operate our business.
Depending on the circumstances, information may be disclosed to:
our employees and consultants;
contractors or subcontractors involved in delivering a project;
specialist environmental consultants or technical partners;
professional advisers;
information technology, hosting or software service providers;
communications or email service providers;
accounting, payment or administrative service providers;
insurers;
government agencies, regulators or authorities where required or authorised;
legal advisers where appropriate; and
other parties where you have authorised the disclosure or where disclosure is permitted or required by law.
Where we work with other environmental specialists, researchers, Traditional Owner organisations or technical partners, information will only be shared where reasonably necessary for the relevant project or business purpose. Envisage Environmental's website describes collaboration with complementary specialists and Traditional Owner organisations as part of its project work.
We do not sell personal information.
7. Third-party service providers
We may use third-party providers to support the operation of our website and business.
These providers may assist with services such as:
website hosting;
website security;
email;
contact and enquiry forms;
document storage;
project management;
analytics;
newsletter distribution;
information technology support; and
other business administration functions.
These providers may have access to personal information where reasonably necessary to provide their services.
We take reasonable steps to use service providers that handle personal information appropriately and securely.
8. Overseas disclosure
Some third-party service providers used by Envisage Environmental may store or process information outside Australia.
Where this occurs, the relevant overseas locations will depend on the services and providers used by Envisage Environmental.
Where the Privacy Act applies, we will handle overseas disclosures in accordance with the Australian Privacy Principles.
The OAIC recommends that an APP privacy policy state whether personal information is likely to be disclosed to overseas recipients and, where practicable, identify the countries involved.
9. How we hold and protect personal information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Depending on the nature of the information, security measures may include:
access controls;
password protection;
secure cloud-based systems;
device and account security;
restricted access to information;
secure transmission methods where available; and
appropriate internal procedures for handling personal information.
Access to personal information is limited to people who reasonably require it for their role or the relevant business purpose.
No method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee that information transmitted to us electronically will always be completely secure.
10. How long do we keep personal information?
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
provide services;
maintain appropriate business and project records;
meet legal, regulatory, insurance or professional obligations;
resolve disputes;
establish or defend legal claims; and
maintain appropriate business records.
When personal information is no longer reasonably required and we are not required to retain it, we may securely delete, destroy or de-identify it.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
11. Cookies and website analytics
Our website may use cookies or similar technologies to support website functionality, understand website usage and improve the user experience.
Cookies may collect information such as browser type, device information, pages visited and general usage patterns.
Some cookies may be provided by third-party services used on our website.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect how parts of the website function.
12. Direct marketing and newsletter communications
If you choose to subscribe to our newsletter or other marketing communications, we may use your contact details to send you information about Envisage Environmental, including ecological insights, environmental updates, project-related information, services and other relevant communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the communication or by contacting us directly.
We will not continue sending direct marketing communications where you have asked us to stop, subject to any legal requirements that may apply.
13. Accessing your personal information
You may request access to personal information that Envisage Environmental holds about you.
To make an access request, contact us using the details below and provide enough information for us to identify you and locate the relevant information.
We will respond to your request within a reasonable period and in accordance with applicable privacy laws.
In some circumstances, we may be unable to provide access to particular information where an exception under applicable law applies. If this occurs, we will explain the basis for the refusal where we are permitted to do so.
The Australian Privacy Principles provide individuals with a right to request access to personal information held about them, subject to applicable exceptions.
14. Correcting your personal information
We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date.
If you believe that information we hold about you is inaccurate, incomplete, out of date or misleading, you can ask us to correct it.
Please contact us using the details below and identify the information you believe needs to be corrected.
We will consider your request and take reasonable steps to correct information where appropriate.
15. Privacy complaints
If you believe that Envisage Environmental has mishandled your personal information or breached an applicable privacy obligation, we encourage you to contact us first so that we can investigate and respond to your concern.
Please provide:
your name and contact details;
details of your concern;
relevant dates or circumstances;
any supporting information; and
the outcome you are seeking, where applicable.
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable timeframe.
The OAIC generally recommends that organisations have processes for handling privacy complaints and notes that individuals will ordinarily be expected to complain to the organisation first before escalating a complaint externally.
16. Complaints to the OAIC
If you are not satisfied with our response, or if you believe your privacy concern has not been appropriately addressed, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
More information about privacy complaints is available through the OAIC website.
17. Children
Our website and services are directed towards businesses, organisations, environmental practitioners and project teams rather than children.
We do not knowingly seek to collect personal information from children through the website.
If you believe a child has provided personal information to us, please contact us so that we can assess the circumstances and take appropriate action where required.
18. Links to other websites
Our website may contain links to third-party websites or resources.
Those websites operate independently from Envisage Environmental and may have their own privacy policies and information-handling practices.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the relevant privacy policy before providing personal information to another organisation.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, information-handling practices or legal requirements.
When we update the policy, we will change the "Last updated" date at the top of this page.
We recommend reviewing this page periodically to stay informed about how we manage personal information.
The OAIC recommends that privacy policies be reviewed regularly so they remain accurate and reflect an organisation's current information-handling practices.
20. Contact us
If you have a privacy question, request or complaint, please contact Envisage Environmental.
Envisage Environmental
Perth, Western Australia
Email: enquiries@envisageenvironmental.com.au
Phone: [Insert confirmed phone number]
Envisage Environmental provides ecological consulting services across Western Australia.